Poor processes

<p>They do not require forms to open an account in your name, have electronic copies of your signature and a picture of you. So the expectation is a sleek and well-thought through processes...</p> <p> </p> <p>Unfortunately not. Having all that info on their system and me with my ID with new surname they are unable to update it. This is ridiculous. It is easier for me to move to another bank than to change my surname with you. If your process is so behind you need to consider how to utilise online/telephonic verification measures with home affairs.</p> <p> </p> <p>Why do you keep electronic copies of my fingerprints and a picture if you do not plan on easing your processes??</p>