Poor process that is customer friendly in it's nature!!!!

<p>I was handed over for a loan I had done in October 2014 and I made arrangements with the lawyers I was handed over to and ended up paying the account with the last payment done in Feb'16. My TransUnion profile even reflects that the account was paid in February and yet your system doesn't. After some time I wanted to check if the information had updated on your side and it hadn't so I was advised to contact the lawyers which I did and they sent me a paid-up letter. I took the letter to the branch only to be advised that they still can't remove handed over status from my account even though I had paid every last cent of what I owed. I am being told that should I need to apply for credit in future it would have to be with another service provider as Capitec would never remove that from my profile. I am failing to understand how I can continue having service with you and have to go ask for assistance elsewhere when I need it. I am also failing to understand how you can put someone as handed over on your system even though they have paid up. I would like to get clarity on this to evaluate if I am still valued as a customer with Capitec. I mean what is the point of banking with you but getting services from someone else?</p>