Poor Poor Service!

I withdrawn money on the 24th of December and the money did not dispence, I reported same to Capitec on the 29th of December, after several follow ups from my side nothing was done. Again 01 Feb withdraw money from Capitec Atm and money did not dispense. Withdraw for a second time again money did not dispense but its off from my account. Phoned Capitec and again they have to escalate the matter. They dont phone you with feedback and they dont work on the escalation. Total amount I am waiting for amounts to R 2300