Poor poor poor services

Am very disappointed and discarded by capitec, i was not informed that my account is blocked when i wanted to draw money for my child trasport it says failled whaen i went inside i was told it has been blocked they cant help me i went to another branch i was told it has bben blocked there was money in an same time money out , i never received any money notification nothing decency like other banks to inform me that someone inside did a *****e so now they blocked me not to have an access to my little money that i have to accommodate my child that means capitec can do as they want with people's account whrn ever it suits them