Poor poor poor experience!!!

I HONESTLY HAVE NO WORDS FOR CAPITEC BANK.. I AM SOOO DISAPPOINTED IN THE SERVICE THEY ARE PROVIDING FOR ALL THERE CUSTOMERS REALY. AFTER EXPLAINING NY SITUATION DUE TO COVID19 AND SALARY DROPPS THAT I WON'T BE ABLE TO FULFILL MY MONTHLY LOAN AGREEMENT DURING THIS UNCERTAIN TIME.. CAPITEC ASSURED ME THAT ALL I NEED TO DO IS SEND IN PROOF FROM NY EMPLOYEE THAT WE WORKING ON A NO WORK NO PAY BASIS.. I DID THIS SENT OFF THE RELENT DOCUMENTATION TO THE RELEVENT POEPLE HOWEVER NO RESPONSE AT ALL. GUESS WHAT A DEBIT ORFRR JUST WENT OFF FOR MY FULL MONTH'S INSTALLMENT WAY BEFORE MY PAYMENT DUE DATE WHICH I AM SO UPSET RIGHT NOW AS I AM STRONGLY CONSIDER CHANGING BANKS MY FAMILY IN THIS UNCERTAIN TIME WILL MOST DEFINITELY BE WITHOUT FOOD DUE TO CAPITECS INCOMPENCY AND LACK OF UNDERSTANDING THAT THIS PENDEMIC IS OUT OF MY CONTROL AND CANNOT PROVIDE FOR MY FAMILY NOW DUE TO THERE ERROR.. I'M SO DISGUSTED OF HOW THEY HANDLED MY SISTUATION.