Poor people s****s

<p>On 7th May 2016 I went to Capitec Shop 4, 99 Lady Grey Street, Paarl to do a cash deposit. One of the tellers seated at teller #1 Nicolas Lewis assisted me and told me to do my deposit at the ATM. We went to the ATM and as the monies went into the ATM the machine switched off. He told me to wait outside at the ATM as I did until he came back with a piece of paper with an incident number on. He informed me that the incident will be taken care of within 14 days. The 14th day arrived and I have received absolutely no feedback. I returned to the branch after making several phone calls to the call centre and being placed on hold for up to 10 minutes. The assistant manager failed to assist and a guy called Khotso offered his help. Another week went pass and after numerous calls made to the call centre I was informed by Mariam and Lelethu (Bellville Head Office) monies will be transferred within a week. It is now over a month and nothing was done regarding this. The assistant manager with a terrible attitude instead threatened to call the police and the manager Zahn/Johan also said he will remove me and my sister from the branch Shop 4, 99 Lady Grey Street, Paarl because at this point I could not be calm when R2500 just disappeared. I don’t think me raising my voice due to frustration was that bad when no one is assisting and then I’m being threatened with the police? How many phone calls should one make in order to get some kind of positive feedback from Capitec Bank? The poor people s****s and service at Shop 4, 99 Lady Grey Street, Paarl is pathetic. Will I ever get my R2500 which is due to me or should I forever hold onto a piece of paper with only an incident number on? Very unhappy Capitec customer</p>