Poor Pensioners service (Capitec Bracken City)

At the branch with my Grandmother of 86 Years, and was told that she has to que like any other client as this is a "mini branch".

I mean what kind of institution in south africa does not have the correct protocols or measures in place for servicing our Pensioners???

Does that even make sense, at any other bank she would have been given preference.

There are 4 work stations, and they gave her a ticket, like anyone else and told her to sit down.

Only to find that there were also 2 disabled, elderly individuals, that were also in the que, waiting for service.

What kind of bank is this, you guys need to re model your approach in regards to Pensioners and disabled persons........ This is not ON!!!