Poor patheric service

<p>I have a loan with capitec. I got retrenched. They advsed loan will be settled by the insurance before the end of July. If I can't pay my full instalment for the month of June I should contact the call centre to make a suitable arrangement of which I did on the 30th of June when I woke up they have deducted all the money out of my account instead of them taking the money that I have arranged I've been contacted the call centre and they reversed the remaining money but waking up again today they have once again taking all the money out of my account again when I contacted the call centre apparently there is no one working today to make a refund they cannot lower the debit order every month the full amount will be deducted then I have to go back and reverse the amount. I also cannot leave any money in the account for other debit orders like life insurance because Capitec will do a set of and take the money that is what the consultant explain to me so how do I not pay my life policy my funeral policy because Capitec will take the money Capitec do not want to be liable for the unpaid debit orders. The consultant has the nerve to tell me that it is not her fault I took out the loan so I should take responsibility for it. I want Capitec to refund my money change the debit order for the amount that I have a Range for so that I am able to pay my other debit orders using the account because. my life policy cannot change banking details now. being retrenched put so much of stress on your fan Capitec comes and add more stress on you they treat you like a ******** that you have provided them with all the documentation Capitec should also be liable for all the unpaid debit orders that is charged on my account because I keep them in the loop of every single step</p>