POOR OR NO CUSTOMER SERVICE

Good day.

I write this review in a slight dissappointment in Capitec's customer service.

I did an estimate on my Capitec Banking app for a personal loan....and someone from Capitec did call me back. I then received an sms to say I must send in a copy of my pay slip and my ID. I immediately sended it via whats app and to the email address provided.

This above was happend on Tuesday. Today is Friday....you are to tell me that Capitec stil does not have an answer for me? I I don't quality for the loan I will understand that completely. But now I hear absolutely nothing from them....which is a bit dissapointing to sat the least.

I also refer to my reference number I received: ***4.

I expected more from Capitec. Clearly, they are not very eager to assist people quickly and easily.