Poor network coverage through the CAPITEC connect /cell c service

I have been a Capitec cytmer for many years now. Lately I start using their CAPITEC connect service which to my knowledge run through the cell c network. About a month ago we had like no network coverage for about a week and despite many complaints the issue was never resolved. As from yesterday we have no network coverage once again through cellc/CAPITEC connect. The problem still persists and still nothing is being done to resolve, or fix the problem. Thus, I am paying for a service I cannot fully use due to unwillingness or incompetence (or both) to address this. If could I would give CAPITEC connect a minus rating.I am strongly considering to move to Vodacom.

Don't try to phone me, I HAVE NO NETWORK COVERAGE! FIX THE PROBLEM!