Poor management

Went to the branch today to finish a loan application I did online, never received the email to respond my documents to.

When I got to the branch the consultant was very friendly and eager to assist, she told me its the first time she is doing a loan with these type statements, so I did not have any problem with the consultant regarding the application.

My problem started when the management (I assume branch manager) started running through my transactions, I have dept protection and the debit order fluctuates based on my usage, when he questioned the consultant regarding the amounts she entered, I tried coming up for the consultant and calm the situation, to explain it will fluctuate from time to time, same with my sim cards, they fluctuate depending on how much I use for the certain month.

He had the audacity to tell me by my name that he would have asked me a question if he wanted me to speak.

Is this how your branch management get trained? No friendliness, I understand its a tough time we are all going through, but to make their customers feel like they are not being heard, after sitting in the branch for an hour and 30 minutes? Getting cross examined for every deduction on all 3 months worth of bank statements, but its the same products, same references, different amounts? What’s the problem?

Is it that difficult to pull an ITC report to see which deductions are running through my profile?

Never knew that it was such hassle just to get a loan.

To the consultant, I thank you, for I have left with my loan paid out, but as for your management, I don’t know...

Went in with a 5 star, left with a 1 star.