Poor Management

I’ve been a Capitec client for the past 8yrs & I’ve always been happy with their service as a bank. Today my sister & I went to the Capitec branch at Bridge City and as I was abt to draw cash out, we heard a voice screaming at us to go! My sister standing behind me, says to the man (who is in a G4S uniform) ‘don’t be rude, ask us politely to move away’ And this man starts using profanity. Knowing that these officers are armed, we felt bul**** and intimidated and walked into the branch, and asked to speak to the manager (Nduduzo Mkhize). He said he’s sorry abt the incident but they don’t deal with G4S so I guess he couldn’t do much to help me. So on that note I asked him get me the officer’s information. He was a no show after that and i was assisted by Mandisa Ndimande who managed to get me his name ‘ Collin Khumalo.’ The officer walked gracefully into the bank after insulting me, I guess to intimidate me & prove that he wasn’t afraid of me reporting him. I’m Very very upset with how the manger ‘handled’ the situation! My sister and I are at the verge of terminating our accounts Capitec Bank (This all happened around 12:15-12:20 pm