POOR MAINTENANCE

Good day.

This is becoming a regular thing to do for me....and I have to report Capitec every end of the month to have this problem being solved then that is what I will do.

Like before, there is AGAIN a problem with the Capitec app. Trying to log in, getting the all fami**** currently not available message. When you get into the app eventually...trying to make a payment....error message.

Allow me to explain this as calmly and easily as I possibly can:

As everyone knows....any date from to 20th to the end of the month people are getting payed depending on the companies rules. Now there are millions and millions of people that log unto to app to see balances, do payments etc.

The conclusion I want to make is the following: It is like the amount of people that log in are to much for the "servers" and then there are a what I like to call a bottleneck....there are already to much people logged in....and then there are still people trying to log in....and then can't get in because of the bottleneck situastion.

Can Capitec Bank not see this as extreme importance? There are many ways to upgrade the systems to accomdate the amount of people that want to log in.

As you are well aware, it causes the greatest and utter most frustration when you want to log in and can't get access....and people who are waiting for you to pay them keep asking what's going on.....it's like you don't wanna pay them....but the problem is not us as people....it's Capitec Bank's ability to not keep system maintenance to handle the amount of people.

This is a recuring problem...this the the 3rd if not the 4th month that this is happening. This MUST be sorted out as soon as possible.

I wil give Capitec one month chance to fix this problem....otherwise I wil have no other choice but to close all my accounts and move to another bank. This is getting seriously out of hand and someone needs to speak up!!

I wil be waiting for someone to call me...and I will explain this again if I am not clear enough.

Friendly regards Mr E Swanepoel