POOR MAINTENANCE

Good day.

Let me be very very clear. I wil CONTINUE to report CAPITEC BANK until I have positively seen a better results.

Today I tried to access my new cellphone banking app...at first it tells me unable to sign you in....after a while when I am allowed to log in...I tried to add a beneficary to my account....but the app is so slow and when I eventually want to make a payment....the app froze.

This is totally unacceptable and I will...report capitec until I have seen a actual difference. How many people daily use the app to make payments....what if this was an emergency that I have to make a payment to someone and then....because of poor maintenance the app does'nt work or is so slow that you can't really do anything.

Thank you. Mr Elriek Swanepoel