POOR MAINTANACE OF INFRASTRUCTURE BY HEAD OFFICE

I am very disappointed with Capitec, there were unauthorised debit orders on my account on a monthly basis that cost me R40 x 3 to reverse, so I was advised to close the account and open a new one, today I went to to Brooklyn Branch in Pretoria and spend almost an hour due to the systems being slow, yesterday i spent 30 minutes for a revevrsal as they had problems with their biometric machines, today they closed my account and the consultant opened a new one, and printed the card but when the consultant was supposed to finalize my application he was not able to do so, she called the head office and was told not to open the new accounts, i transferred the money to somebody far away from me, now i am left with no card, i cant withdraw money or buy airtime. please sort out your ICT problem at Brooklyn and tell me what to do as i need to spend money and want a new account, i am not willing to spend an hour again at the branch to open a new account and i need a new card to spend money by today. YOUR BROOKLYN BRANCH IS NO LONGER THE SAME, SERVICE IS BAD BECAUSE OF SLOW SYSTEMS. CAPITEC NO LONGER CARE ABOIUT THEIR CLIENTS AS THEY HAVE ENOUGH ON THEIR BOOK. CONSULTANTS ARE TRYING THEIR LEVEL BEST BUT PEOPLE AT HEAD OFFICE ARE FAILING THEM BECAUSE THEY DONT CARE ABOYUS, I WANT I NEW CARD AND TO SPEND MY MONEY TODAY I AM CARDLESS, HOW CAN YOU CLOSE AND ACCOUNT BUT BE UNABLE TO OPEN A NEW ONE, CAPITEC SUCKS BIG TIME.