Poor in person support

I was very disappointed at the service I received from a staff member. No smile. No welcome. I received nothing but a cold response. I requested for a moment to transfer money into my Capitec account,when I came back to the front,the lady who was assisting me initially found it appropriate to have a chat with her colleague while I stood there. I then spoke to a young lady,who was standing there,didn't bother asking if I'd been helped etc. then I had to ask her how to do what I wanted to do. Only then she directed me. Something as basic as a friendly smile would have gone a long way. Yes, we're human,we have our days,but as someone who works on customer service as well,I was highly disappointed. I could've named these ladies,but I'd rather not. I just pray Capitec looks into how staff present themselves to customers as they're supposed to be the face of Capitec services.