Poor Help from YOU Capitec

I writing to you with total unhappiness that i have been waiting for a refund from Kulula for weeks and nothing has come through,i have called in your customer care and your consultants have given no help, requesting a letter head from the airline stating cancelled flights ,it is obvious that the airline is been liquidated and that you as my bank cannot refund my money where as other banks are assisting their customers? so is this what i must deal with then i am moving banks coz clearly you guys dont care!! i have booked 2 flights and it is still pending and i need assistance in getting a full refund !