Poor handling of ***** investigation

I'm very frustrated with the way Capitec handled my account. On the 2nd of January 2025 I tried logging on my banking app only to find no account on my profile. I rushed to the branch only to find out that somebody was trying to apply for a personal loan using My ID and other **** documents. They put a stop on my account and told me the investigation will take 14 working days. I submitted all the documents needed. Nobody called to give me the outcome of the investigation. I'm sure the investigation cleared me because I never app**** for any loan. The stop on my account is still inforce. When I call them they keep telling me that there's nothing they can do because the instruction to put a stop on my account came from Nedbank. My Capitec account has funds that I have not been able to access since January. For them it's business as usual while I'm struggling. Capitec I need my money please.