Poor Handling of ***** Complaint and lack of communication.

My account was cloned on the 8th of December 2024 and my bank account was left dry by ****mers. I reported a ***** incident to Capitec Bank, but the resolution has been deeply unsatisfactory. I only received a partial refund, with no updates on the remaining amount. The lack of communication and transparency is frustrating and unprofessional.

Banks should prioritize their customers’ trust and security, but this experience has left me disappointed and uncertain about continuing with Capitec.