Poor Handling of ***** Case

I am writing to express my great disappointment with how Capitec handled my ***** case opened over a year ago. I made payment to an individual for products that were never delivered. I submitted all the required documents, including a police case number, yet I received no meaningful assistance from your ***** department.

Capitec refused to recall the funds, claiming it was an authorised payment. However, when I contacted the recipient’s bank, I was informed that Capitec — as the originating bank — is responsible for initiating the recall. This contradiction has left me frustrated and feeling completely dismissed by your team.

It is disheartening that after spending time and money visiting your branch, the police station, and making document copies, my efforts were disregarded. Capitec’s lack of action and accountability appears to enable *****ulent behaviour, leaving loyal customers unprotected.

I request that this matter be re-investigated urgently and that I receive a clear explanation regarding the recall process and why my case was not handled with the seriousness it deserves.