NM
Nolwandle M
1 reviews | Active since Jul 2020
22 Nov 2024, 10:28
Poor funeral cover payout
Capitec is such a poor bank when it comes to funeral cover payout. It's been 3 weeks now waiting for payout. We are unable to bury our uncle. You keep on promising that money will be in the account in 5-7 working days but no payment received.
You are a horror bank. Please pay money. You are frustrating my family. Our aunt is sick because of you Capitec.
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Replies (2)
Capitec Bank's replyOfficial
22 Nov 2024, 10:38Good day Nolwandle,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply22 Nov 2024, 10:38
Official
Good day Nolwandle,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
NM
Nolwandle M's updateReviewer Update
25 Nov 2024, 09:34Good day
Here are the new update on the below matter, Saturday Capitec bank was visited to make a follow up. The beneficiary's were told that, the money was deposited to the deceased account on the 8 November. Our question is how because his account should have been withheld at that time as he died on the 3rd November.
Our family was told that they must go to the Master of Court to request the letter of authority. As I am speaking my family is on the queue at the Master of Court.
Imagine they borrow money from other for them to go to town every now and then.
Please assist us our loved one has died on the 3rd November until today he is not buried. We are being charged the mortuary cost at R850 per day.
Here are the new update on the below matter, Saturday Capitec bank was visited to make a follow up. The beneficiary's were told that, the money was deposited to the deceased account on the 8 November. Our question is how because his account should have been withheld at that time as he died on the 3rd November.
Our family was told that they must go to the Master of Court to request the letter of authority. As I am speaking my family is on the queue at the Master of Court.
Imagine they borrow money from other for them to go to town every now and then.
Please assist us our loved one has died on the 3rd November until today he is not buried. We are being charged the mortuary cost at R850 per day.
NM
Nolwandle M's update25 Nov 2024, 09:34
Reviewer Update
Good day
Here are the new update on the below matter, Saturday Capitec bank was visited to make a follow up. The beneficiary's were told that, the money was deposited to the deceased account on the 8 November. Our question is how because his account should have been withheld at that time as he died on the 3rd November.
Our family was told that they must go to the Master of Court to request the letter of authority. As I am speaking my family is on the queue at the Master of Court.
Imagine they borrow money from other for them to go to town every now and then.
Please assist us our loved one has died on the 3rd November until today he is not buried. We are being charged the mortuary cost at R850 per day.
Here are the new update on the below matter, Saturday Capitec bank was visited to make a follow up. The beneficiary's were told that, the money was deposited to the deceased account on the 8 November. Our question is how because his account should have been withheld at that time as he died on the 3rd November.
Our family was told that they must go to the Master of Court to request the letter of authority. As I am speaking my family is on the queue at the Master of Court.
Imagine they borrow money from other for them to go to town every now and then.
Please assist us our loved one has died on the 3rd November until today he is not buried. We are being charged the mortuary cost at R850 per day.