Poor Feedback & Security Measures

Good day,

Feedback from my Fiancé,

I am poorly disappointed in the feedback from Capitec, I expected a specialist/someone who knows their stuff... I was saddened to be told I must contact the banking ombudsman as Capitec doesn't know how the App was hacked. The designated official made it so difficult for us to have proper conversation as it turned into rage with poor satisfactory of a resolution. Once again I made a commitment that should Capitec not refund me for my monies which I did not authorize due to your poor security measures, I will go out of my way to ensure that I expose my level of experience to the media cause this is the treatment I received from Capitec.

I have now reported the matter to the banking Ombudsman, following by Monday 12/07/2021 I will start reaching out to my media contacts to ensure consumers are aware of the poor security measures/service levels that will be expected with Capitec.

My Fiancé ID: ***