Poor feedback from Capitec call centre

I purchased 10 GB data (R605) for my daughters phone using my mobile app on 13 February 2019. I have purchased data like this many times. However this time the data was not received on her phone, nor did either phone receive an sms. I called the call centre on the 15 February 2019 to log the complaint. The reference number was never sent as promised. No one got back to me, the amount was not reversed nor did we receive the data. I then phoned the call centre on the 25 February 2019 to follow up again. I spoke to a supervisor who promised to phone and update me regardless. Once again I did not receive feedback and phoned the call centre again on the 27 February 2019. Same situation again, I spoke to a supervisor who promised me she would call even if she did not have any information. It is now days later, 4 March 2019 and still no communication or feedback from Capitec Bank. To date the only explanation I have received is to wait and someone will sort out.

This is unexceptable. And beyond frustrating. I also do not want to purchase any more for my daughters phone incase I sit with the same situation duplicated. And in the interim my daughter does not have data which in turn is not a workable solution for my family.