Poor feedback and level of client care

I'm a South African national currently working in Malaysia. I need to make frequent transferrals to my account in SA. On 20/03/15 I made my 1st payment. The bank assured me 3 working days & the money would reach my account. I checked 3 days, then 6, then 9 days later & still nothing.<br> I went back to the Public Bank in Kuantan & once again they assured me all was clear on their side. In the interim I had emailed the Capitec forex department & a woman called Vernetha Kruger responded saying they needed to confirm my payment telephonically & left me with a phone number. This was the call centre. I tried for the next 9 days to get in touch with this call centre only to constantly be put on hold, or cut off. Not ONCE was I put through to an operator. I responded explaining I had no signal a lot of the time, my working hours etc...I explained all and asked if there was a direct line to call, that I can't get through etc. I resent my mail about 4 times - to this day no response from her. <br> I managed to sort the matter out yesterday with a lady named Anna but would like something done about the poor response from Vernetha as well as FB page manager. This was a very stressful ordeal.