BC
Banele C
1 reviews | Active since Nov 2022
03 Jun 2026, 07:08
Poor escalation
They are unable to escalate my issue of having a R318 deduction from my bank account. They told me an escalation will take 30 days. I cannot wait for so long and to make matters worse, they said I will be charged R30 in the process. I need this money urgently as I need to return home this week
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Capitec Bank's replyOfficial
03 Jun 2026, 08:49Good day Banele
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply03 Jun 2026, 08:49
Official
Good day Banele
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank