Poor disgusting capitec service

Was at capitec last week to draw money but I did not get the money from the atm so I left the atm and went inside the branch to tell them that I drew money but I Ddnt get, the consultant told me money was drawn from account by whom I don't know cos I Ddnt get money from the atm hence I went inside the branch to inquire about the money I withdrew but did not receive, they said I can't be helped at the branch. I told my son of what happened and he advised to go back to the branch so they can log a ***** case and investigate as to what happened as the atm did not dispense any cash when I withdrew,went back to the branch to tell them what happened and that I did not receive any cash from the atm, they said the matter is reported and I should wait for investigation to be completed but I instead received an sms that says I drew money of which I Didn't, the consultant that was helping me was very reluctant to my query.i was told iam going to receive a call from capitec regarding my query I even advised as to when they can contact me but nothing, Can somebody please assist me and tell me what happened to money that I supposedly drew from the atm. Iam purely disgusted by the kind of service I got from regarding my query, iam still in shocked l that I lost money from a capitec atm due to your lack of security n weak systems put in place to protect our money.😡😡