Poor custormer service and records NOT updated

Capitec app credit scoring is inaccurate and outdated and I wonder where they get their data from because they claim they get it from Compuscan but what's on their records does not speak to what's on Compuscan. Vele Capitec you must take them to Hello Peter to get them to assist you? I wrote an email to them on Tuesday 23 March 2021 today is Tuesday 30 March 2021. Exactly a week later and have not received any correspondence, complaining about an issue that arose from November 2020 that has not been resolved.