Poor customers service

I had an incident where by i send money to a wrong account which i feel i should be assisted as i reported immediately i realised. I called customer care to assist me they told me to go to court. So which was an amount of R7400.00 i feel they dont care about their customers they just need bank charges. Even on the app we dont have prevelges to reverse large amounts, we get debited by people or companies we dont recognize we cant do it by ourselves we have to go to the branch. What is the self service for. R250 MAXIMUM REVERSAL