Poor customers service

I have a loan since 2017 with capitec bank and I have never missed even a single payment. Capitec bank debited my account on the 19th Sep 2019 and went to marikana complex branch to make a query about wrongful debit and I was attended by the teller Zodwa from teller6 and she arrogantly so told me that is not their problem if my company did not pay me well in time. I tried to explain I worked as a payroll department from company and our agreement with the bank is to debit on the 25th and NO one is paid from the payroll calendar of the 25th. Arrogantly so told me that is not their problem.