Poor Customer Services experience on Calls

I contact capitec on the 10th February 2022 at 11:15 I spoke to the first consultant which placed me on hold and hanged up my call, and the second consultant was so rude over the phone, she even told me I can do whatever I want, it never seat well with me, capitec Call Centre Agent, when you call, I have never experienced a good customer service, unless I go to the branch.