TM
Tshepo M
1 reviews | Active since Mar 2018
04 Sept 2021, 19:42
Poor customer services
I went to Capitec bank ATM on the 28 August 2021 at about 17h59 in Lydenburg to withdraw money, only 200 came out of the ATM but from the Account it went out.Telephonically reported the matter they just kept promising to reverse the money but nothing happens, went to the branch on the 4th they kept promising again but still nothing happened. The money was for grocery and now kids are without food as a result of the bank i have been a loyal member off. how can i be assisted
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Replies (2)
Capitec Bank's replyOfficial
05 Sept 2021, 07:39 Good day Tshepo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply05 Sept 2021, 07:39
Official
Good day Tshepo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
TM
Tshepo M's updateReviewer Update
07 Sept 2021, 10:05Still disappointed with capitec, even after promising me assistance within 48 hours since last week, today they text and say 7 working days, guys we hungry now not in 7 days. our grocery money and policies still went for capitec investments
TM
Tshepo M's update07 Sept 2021, 10:05
Reviewer Update
Still disappointed with capitec, even after promising me assistance within 48 hours since last week, today they text and say 7 working days, guys we hungry now not in 7 days. our grocery money and policies still went for capitec investments