Poor customer services

sent money to a wrong number using capitec cellphone banking on 26 of August and 10 minute later I realize that I made a mistake I went to capitec Janefurse, I was told to go open a case at the policestation as there is nothing capitec can do, the consultant gave me the person's account number and told me that the person already withdrew the money, I call him he said he doesn't bank with capitec anymore, he had an account long time ago with them. I went back again to capitec and they told me they can't go to his account without his permission I must go to police station. N the consultant was very rude to me and made me feel stupid, n when I asked her how did she know that the person already withdrew the money because she told me she can't go to customers account without their permission she didn't give me a straight answers. I went to police station and they told me there is nothing the can do they don't even understand what case they must open. The police officer even asked me how sure I was that the person withdrew already . I tried to call capitec I waited for 10 minute on line and someone try to answer and the call was cut. And few second after someone call me back and asked me about some one who was calling to block the card, I told him the reason I called he didn't have time to listen, he told me to call in he was very rude and he dropped the call on me. Capitec branch cannot help me , police cannot help me and customer service doesn't want to help , where must I go, I trusted them with my money. I am taking my account to the bank that cares about their cutomers. Because they don't believe that people make mistakes. That money was to buy my child's food. So now my money is somewhere in capitec's account and I can't get answers from the banks I use to trust. My last question is if capitec cannot get me answers who can? And I thing that consultant at Janefurse branch took the money. How did she know that the money was withdrawn if she doesn't have access to that account.