LC
Lindokuhle C
1 reviews | Active since Sept 2015
05 Sept 2024, 11:48
Poor Customer Services
I had been on the phone for over 10 times with deferent people since last week till this day no one has been able to assist with the CapBiz Account. Today alone i have been on a call for over 10 minutes with 4 different people who fail to be helpful. I have a bank account and wish to cancel it as i have taken my business somewhere else due to this pathetic service from call center agents. Aint talking about the branch.
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Replies (2)
Capitec Bank's replyOfficial
05 Sept 2024, 14:09Good day Lindokuhle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply05 Sept 2024, 14:09
Official
Good day Lindokuhle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
LC
Lindokuhle C's updateReviewer Update
11 Sept 2024, 11:36Hi,
I am responding to state how was the progress for this matter . Sifiso from Capitec called me and finished everything in one call and I was already sold without a retain peach. I kept my business account and wish for Sifiso to share his experience regarding my case in order to educate the rest of the team, so when come across the same issue with another customer they are updated. Big up Sifiso thanks a lot you the champion bro.
I am responding to state how was the progress for this matter . Sifiso from Capitec called me and finished everything in one call and I was already sold without a retain peach. I kept my business account and wish for Sifiso to share his experience regarding my case in order to educate the rest of the team, so when come across the same issue with another customer they are updated. Big up Sifiso thanks a lot you the champion bro.
LC
Lindokuhle C's update11 Sept 2024, 11:36
Reviewer Update
Hi,
I am responding to state how was the progress for this matter . Sifiso from Capitec called me and finished everything in one call and I was already sold without a retain peach. I kept my business account and wish for Sifiso to share his experience regarding my case in order to educate the rest of the team, so when come across the same issue with another customer they are updated. Big up Sifiso thanks a lot you the champion bro.
I am responding to state how was the progress for this matter . Sifiso from Capitec called me and finished everything in one call and I was already sold without a retain peach. I kept my business account and wish for Sifiso to share his experience regarding my case in order to educate the rest of the team, so when come across the same issue with another customer they are updated. Big up Sifiso thanks a lot you the champion bro.