Poor Customer service!! Why change my debit date without consent!!!

So Capitec is now deciding when yo deduct my debit orders without my consent and approval? I just called the Customer service and this service is what got me so furious. I called 3 times, the agents answers the call but don't speak? Eventually got through to Zikhona who was so rude and unprofessional. She kept interrupting and when I ask for her to escalate to someone else she refused. I want you to listen to that recording and give feedback and the quality of handling and assistance given