Poor customer service, rude consultant & I want my R199 back!

Capitec is stalling to investigate what happened to the R199 i payed to purchase 6GB MTN weekly data. I have tried sooo many times calling them and visiting their nearest branch. They keep saying it's under investigation. For a transaction that happened on the 31st of October, I have waited for a very long time. Today I spoke to one of their male consultant, it's a pitty I didn't take his name but he dropped the call on me. Your consultants are rude and you have poor customer service. I want my R199 back.