Poor customer service from CAPITEC BANK ONCE AGAIN

I paid an incorrect client from my banking app and within 7 mins of the transaction I had called capitec to make a reversal on the incorrect transaction. Instead of just doing what any other bank would do easily and cancel the transaction, CAPITEC BANK AS ALWAYS fails again.

1st of the charge med R160 to do a reversal on the money, this is irrespective of whether I get my money back or not. What other banks do for FREE might i Add.

and in addition, told me to wait a further 7-14days to MAYBE get my money back.

Basically what CAPITEC is saying is that you cant make mistakes in your payments. This isn't right at all. Not only was I greeted by a rude online customer care consultant, I also have low hopes as to whether Ill get my money.

Thanks once again CAPITEC BANK for doing the bare minimum.

REFERANCE NR ***2