Poor customer service from capitec

I would like to start by stressing how annoyed I am by the poor service offered by Capitec Client services. Upon calling, a Lindsay answered and hung up on 4 of my calls, repeatedly. Eventually when a consultant was assisting me, I was informed that I failed verification when providing my residential address and contact number, only to find that it was the consultant who was not paying attention to me and misheard the information provided for. Next, after wanting to reverse ********** transactions that occurred on my account, I was told that they could do nothing about it. They can't even see, who these transactions are being made/paid to ..... What is the point of having a customer services when I don't receive service as a customer and am left stranded with NO funds, at THIS time of the Year. I received NO empathy, and solution ....I am appalled by the lack of product knowledge and process NOT followed by the staff. I WANT MY MONEY AND IM TAKING THIS FURTHER