Poor Customer Service for Capitec Bank

I am so upset with the poor service that I received from capitec. As a banking institution you would expect them to be more on hands with securing your money and being more responsive in helping keep your money protected. I fell a victim to online ***** which I do accept was my fault for being so gullible, I went in branch at Menlyn to resolve this matter and my money was returned to me same time which I am thankful for the service I received from that branch. A few days later the same company took the same amount from my account and I went to the Grove Mall Capitec Branch to inquire this and instead helping return the money back into my account before the money cleared in the account of the **********, told me that they will put me on a waiting list with the rest of the investigations they were still busy with other peoples problems and I could be waiting 2weeks to 6months for feedback. WOW. 2weeks to 6months for feedback? While these people who stole my money are just their chowing through it as we speak. Other banking institutions may **** us with their banking charges but atleast you have peace of mind knowing that your money is in safe hands and even such things are to happen your money will be returned quickly back in to your account without to much hassle through a call center even.