Poor customer service

I was not satisfied with the service I received even at customer care . I got ****med now I realized aftr I have sent this person a large sum of money now they are telling me they cannot go through the person acc if he does not answer the call so they are protecting the ****mer because this person is using their bank to **** people and be has numerous accounts to **** people even at the *****ulent side they say I must go to the police station to investigate

I want my money to be reversed back to my account I don't want long process thing it's delaying me and I need my money

They are telling me if it was another bank to capitec it would be easy but because the transfer is from capitec to capitec they can't help me

They are protecting the ****mer cz they called the number and it was not answered so I must suffer and the ****mer must benefit

I need assistance in getting those funds without waiting for investigation that will lead to me not getting my money