Poor Customer Service

I’m writing this email to formally lay a complaint.

I took out a loan with Capitec in 2019. I asked for a restructure I think a year after.

Sometime last year I realised that on the App, there’s an 86 months terms loan, 50 months terms and also a 54 months remaining term.

However, the 54 months remaining term is not changing even after repaying the loan on a monthly basis.

Another issue is that the loan only fluctuates between 88k-93k. I contacted the Mall of Tembisa branch on the 24th January 2022 but they could not assist. The consultant contacted the call centre but they also could not assist me as no one has history and why it’s on 86 months. I mean if the vehicle instalments are not up to 86 months.

How can a restructure be extended with 36 months? This is ridiculers! I’ve asked for a recording which they said it will take 48 hours which to date I haven’t received. I logged a complaint through *** and it's been now 8 days without feedback or a call from the branch