Poor customer service

I called the call center to get a number linked to an account. I was out through to capitec connect when I got there only to be told they cant link such they transfer me back to the call center agent the person. that answered the line said they will put me through to capitec connect. Really is that how you train the staff to keep bouncing clients around am calling with my own airtime. Capitec staff are really not well trainet customer service is something that they not delivering.