POOR CUSTOMER SERVICE

On 18 July 2024 at 09:45, I bought 200GB, MTN Data for R499 and R16 Airtime via the Capitec App and that Data Bundle and Airtime was never credited to my account.

I called in on the same day and was told they aware of the matter and I am the second person calling with regard to this issue and it will be escalated and should be addressed within 48 hours.

On 20 July 2024 at 13:55, I again reported the transaction via Capitec App that I made and did not receive the Data and only received an acknowledgement of my email with Capitec Query ***8.

Tuesday, 23 July 2024, I have not been contacted back by Capitec nor receive an update on this matter. I had to chat to them via WhatsApp and was told the issue of 200GB was only received on Monday and only the one of R16 Airtime was received Friday. And I am failing to understand how because I bought the Data first and Airtime after and lodged a complaint for both after my account was not credited on the same day, Friday 18 July 2024. I asked for refund on the very same day since they are taking long to resolve this issue and was told to wait for them to conclude their investigation.

For the past few days i have been spending about R156,80 daily, bring the total to R784 by Tuesday spent on daily Data Bundle while waiting for this matter to be resolved.

Wednesday, 24 July 2024 (6 days), Still no feedback or update on the matter.