Poor customer service

I was shocked and surprised by the very poor service rendered by Capitec bank by not accepting deposit internally.. I can't understand why a still growing bank don't take deposit internally and more shocking they can only take coins not notes. Thulisile the consultant was so disinterested in helping me and walked away while I was still talking to her. Please capital up your standard of service and teach your consultants on how to handle customers who trust you with your service.