poor customer service

worst experience ever i paid for my license disc via capitec( capitec has no meaure in place to help clients track nor follow up on their license discs yet they have a contract with SKYNET to deliver these to us) and its been out for delivery by skynet since the 9th JAN 2024. I stated operating times as they are to deliver at my workplace but still nothing. At first they delivered at 19:48 as per tracking website, called in to arrange with them between 7-5pm still noting. called multiple times to confirm arrival and at some point i was made to speak with the driver who said i should wait until after 5pm as they had a breakdown-for sucha big company, they have no measures in place for such, instead delay and inconvienice me as a client. i have stated multiple times that i need my disc and as i am travelling. for something that was supposed to make the process easy and fast has turned out to be very horrible. now i have to cancel my travel plans and make an alternative WAY TO GET MY LICENSE DISC. I am failing to understand why does capitec still use them for deliveries. just discontinue the license disk renewal service you offer as it does not serve its suppose. Expensive for nothing. Ill will go to the DLTC next time rather wait in line and get same day service versus this.