POOR CUSTOMER SERVICE

Customer Service Training is really needed here, I am not even a standard client of Capitec i just have a product with them that has an expiration date. I enquire today on whatsapp for assistance with a settlement amount for my PL, i get an agent by the name of Lebohang, so dismissive and unhelpful, i understand that verification is essential for security of data but she asks me one question i am unaware of and provide my contract with her to prove i was never provided with this information she is asking me for, instead of moving along and asking me alternative questions and then upon successful verification provide me with the details she is aware i was not advised upon, she rather argue and refer me to the branch, please teach her how to do customer service because really this is so unnecessary. I have been assisted properly by agent Nompumelelo in the past, but Lebohang has issues really.