Poor Customer Service

I am so disappointed and frustrated with Capitecs Credit Department and their lack of customer Service . I have been in contact with them regarding my Loan Application from the 14 June . Everytime I contact them they always have some excuse and that someone will call me back .I have spent hundreds of rands on airtime and still no feedback on them. Today I called them stating to speak to someone in management ,but still nothing . I held on for 30 min ,then my airtime got exhausted as I was waiting to speak to someone in management. I spoke to Siya ,he promised to call me back if I do get cut off - Still waiting . I had called ***Reference no: *** ***