Poor Customer Service

Today I went to Capitec Bank Southernwood branch in East London to make a deposit. I went in and I was the only person in the line, so as I was standing the tellers and other staff member continued with their chat as if I was not there, discussing about their party they are apparently planning to have. I got fed up but kept quiet for them to finish their discussion, after sometime they decided to help me. When I got to the lady i gave her my card because I was depositing for myself, she said I must tell her my account number, I did. Gave her the money which was R600 she asked if how much am I going to deposit and I told her I'm depositing R600. She then asked me again if how much am I going to deposit I then said again R600 like I said before, she said I'll even ask you 3 times and I asked her why is that, the guy next to her said that it's procedure. Is it really Capitec's procedure to let tellers ask their clients 3 times if how much are they depositing or is it because the lady was preoccupied with something else and forgot what I told her and her colleague covered up for her. I wasn't impressed at all about their service.