Poor customer service

So appalled at the service from capitec. Money was accidentally put into our capitec card that is closed, we need the money transferred back to our main account. Phoned client care, Client care do not help, were advised to visit the branch. At the branch We were then told 4 to 5 business working days. Needless to say we are back at the bank and no luck. We tried phoning the complaints department however they keep just dropping the call or we have to wait over 30 minutes on the call before it gets dropped. The call centre also drops the calls of the actual capitec agent. Extremely frustrating! Why do we have to wait 5 working days for our money back. We have been at the bank for Iverson 2 hours trying to sort this out.