Poor customer service

Good day. Earlier today I visited the Fatima Bhayat 12 srt branch in Rustenburg. Upon arrival, there was no que, just 1 gentlemen before me, with the social distancing marks Cleary visible of course. I stood behind him, on my mark. The lady who gives out ticket number called the gentleman and I was left alone. Another lady by the name of Bontle (her name tag was not the capitec tag that all other staff members had, she had one that was hand written). Anyways, this Bontle lady looks at me, no greeting or welcoming of some sort (lack of good Customer service) and says to me "line ke ele kwa" which translates to - the line is over there, in rudely manner may I add. She was pointing out to the other side of the walkway.. I moved to that other line, and the 2 ladies standing there were like "there is no que here" I go back to Bontle and I tell her that, that is not the que.. This is whilst she's now talking to her "friend" (not a capitec employee) who's also standing outside the door. She just looked at me and said nothing to me. The lady by the ticket machine proceeded to sanitize my hands and assisted me. I walked into that branch and annoyed and ****ed by Bontle and how she treated me. Especially as this was my first time coming back to Capitec after I had moved to Fnb a few months ago(story for another day). She lacks customer service and I would really appreciate some kind of feedback on how this matter would be handled going forward.

Now on a positive note. I've been with Capitec for years now, I've been to this branch 3 times and every time I get there my ticket number is called out to a Mr Thabiso Moloi's desk ( I hope I remembered the name correctly), and I must say.. His service is always the best. He's a keeper and should keep the great work that he's doing. Bontle could learn a thing or 2 or even 3 from this gentleman. Big ups to him.