Poor customer service & bad advertising

<p>On 22/09/216 I visited the Voortrekker Road Bellville Capitec branch & was served by a lady at the Help Desk. The service I received from her was sarcastic and, in my opinion, very rude! I then asked to speak to the manager, Nwabisa Tom, who told me the service consultant’s name is Ane Schutte.</p> <p> </p> <p>On the same day, I called the Customer Service number to complain about the service, and spoke to Mpho Ptshatlane. The reference number for the call was ********** 3.</p> <p> </p> <p>According to the Complaints pamphlet obtained at the branch, it would take 3 working days to receive feedback once a complaint has been registered about poor customer service, I have, as yet, not received any response regarding my complaint!</p> <p> </p> <p>In my opinion, this is false advertising, especially since the pamphlet clearly stated that I was supposed to receive feedback within a specified amount of days (i.e. 3 working days) after registering a complaint and I have not received ANY feedback from Capitec Ban****</p> <p> </p> <p>On the 14/10/2016 I called again and asked to speak to the Line manager of the Customer Service call centre, Felicia Mbokazi. She called the Voortrekker Road Bellville branch and was told that Ane Schutte does not work at that branch. I told Felicia that I would go to the branch myself to find out if Ane was working there. The reference for this call was ********** 7. On the same day I went to the branch to make a deposit, at which time I asked to speak to Nwabisa Tom. She advised me that Ane Schutte was working at another branch, and that she was only helping out at the Bellville branch on 22/09,. She also said that she would call Felicia Mbokazi regarding the matter, as well as speak to the Area Manager who would get back to me regarding the matter.</p> <p> </p> <p>Again, I have not yet had any further feedback regarding this matter!</p> <p> </p>